Standards of Excellence

CAPPS Members are all committed to following Pet Sitter’s International Quality Standards for Excellence in Pet Sitting:

  • The sitter is insured.
  • The sitter provides references.
  • The sitter has experience in caring for pets and is clearly mindful of their safety and well-being.
  • The sitter provides written literature describing services and stating fees.
  • The sitter visits the client’s home before the first pet sitting assignment to meet the pets and get detailed information about their care.The sitter shows a positive attitude during the initial meeting and seems comfortable and competent dealing with animals.
  • The sitter wants to learn as much as possible about the animals in his or her care.
  • The sitter provides a service contract which specifies services and fees.
  • The sitter is courteous, interested and well informed.
  • The sitter takes precautions to make sure a client’s absence from home is not detected because of any careless actions or disclosures by the sitter.
  • The sitter conducts business with honesty and integrity and observes all federal, state and local laws pertaining to business operations and animal care.
  • The sitter has a veterinarian on call for emergency services.
  • The sitter has a contingency plan for pet care in case of inclement weather or personal illness.
  • The sitting services provides initial and ongoing training for it’s sitters.
  • The sitting service screens applicants for employment carefully.
  • The sitter calls to confirm or has the client call to confirm the client has returned home as scheduled.
  • The sitter refrains from criticizing competitors.
  • The sitter provides a service rating form for clients.
  • The sitter exhibits courtesy and professionalism in all dealings with staff members, customers and industry colleagues so as to present the pet sitter and the pet sitting industry favorably and positively.
  • The sitter keeps regular office hours and answers clients inquiries and complaints promptly.







Disclaimer: Capital Area Professional Pet Sitters (CAPPS) provides this pet sitter locator service as a courtesy to the general public and as a benefit for our members. CAPPS assumes no liability for any business practices or rates of any of its’ members. Each business is independently owned and operated. CAPPS does, however, require that all members be insured and be in business a minimum of six months prior to joining. While we strongly encourage and expect our members to provide excellent, caring, dependable and honest service that elevates the credibility of the pet sitting industry, CAPPS has no control or authority over individual member companies. We strongly encourage each client to carefully interview and check references of any prospective pet sitter.